Every so often, I have to take time off from creative pursuits to deal with the details and glitches of life. I decided to write this to share my experience with the PayPal dispute resolution system. After all, what happens if I order something off the internet and it doesn’t arrive?
That scenario did happen to me recently, so I decided to give the PayPal system a chance.
Two months ago, I purchased online a book from a sailing author/retailer and paid for it using PayPal. When 2 weeks went by with no package in sight, I contacted the author directly and the games began. Every email was different: yes, she mailed it was the answer one time, and then no, she needs my address again was the answer in another email. No response to my request for a tracking number either.
Finally, after a month, a package arrived. I opened it and saw it was the wrong book and not what I ordered. So I contact the person yet again, and ask for the mistake to be corrected. I also asked her to send me postage to cover the wrong book so she could have it back. She responded back asking me to send her the book back and she would reimburse me. Uhhh no… I don’t think so since her track record has been less than exemplary to date. She can send the postage first.
I finally decided that enough time had gone by and the seller was not going to perform. I looked on the PayPal site and saw they had a dispute resolution center for instances just like this. It was simple to use and overall a very fair process.
Each side gets to state their perspective, with opportunity for evidence, if needed. When the seller responded contradicting herself, first saying she had sent it and had a tracking number, then saying she wasn’t planning to ship it unless I dropped my claim and sent her the wrong book back first. It also helped that the tracking number she provided to PayPal was bogus.
Today, I heard from PayPal that they ruled in my favor and was getting the monies refunded, plus I don’t have to send back the wrong item. I also hope they go after this retailer/author since she is clearly unprofessional and restrict her account.
So now I feel better about buying things off the internet, and will continue to use PayPal as a great way to pay for items purchased.